Refund policy

Last Updated: 16-07-2026

We have a 7-days Return / Replacement policy, which means you have 7-days after receiving your item to request a Return or Replacement.

  • Eligibility for Return / Replacement

    • Returns are allowed only for the following reasons:
      • Damaged product on delivery.
      • Different product received (wrong item).
      • Missing part(s) from the product.

    • All return and replacement requests must include clear photos showing the issue at the time of submission.

  • How to Raise a Return / Replacement Request

    • Navigate to the Main Menu or Footer Menu on our website and click “Return & Replacement”.

    • If you cannot find or use the online option, contact us via Call or WhatsApp at +91 9483390248 for assistance.

  • Required Evidence

    • Attach clear photos showing the damage, wrong item, or missing parts.

    • If required, our team will reach out to you via Email, WhatsApp, or Call to request an uncut, unedited unboxing video clearly showing the product condition and packaging at the time of opening. Please ensure you have this video available as it may be requested during the review process.

  • Product Condition for Return / Replacement

    • Returned items must be the same product as originally shipped, unused, unworn, and with original packaging and parts intact.

    • If the returned product differs from the original (altered, worn, or missing parts), no refund will be issued.

  • Return Pickup & Shipping

    • To initiate a return, please submit a return request. Once approved, we offer free product pickup from your address, subject to delivery partner availability in your area. If we are unable to arrange a pickup from your location, you will need to self-ship the item to us. Our return address will be shared with you after your request is confirmed.

  • Inspection & Refund Timing

    • Refunds are processed only after the returned product is delivered to our address and passes our inspection checks.

    • If the product passes all checks, the refund will be issued within 14 days of the product being delivered to us. refund will be issued to same payment method you used to order, for COD order we will contact you for further refund process.

  • Refund Denial

    • If the returned product fails inspection (not the same, worn, altered, or missing parts), the refund request will be denied and the item will be returned to the customer.

  • Customer Support

    • For help with the return process or any questions, contact us via Call or WhatsApp at +91 9483390248 for assistance.

  • Note: This return policy is subject to change without notice. Please check our website for the most up-to-date information.

Thank you for choosing Eiram Living.